How to Troubleshoot QuickBooks Error Code 15215?
Question asked by John Smith - April 7 at 6:08 AM
QuickBooks error code 15215 is usually seen at the time of downloading payroll updates and maintenance release. This error can also be seen when the software tries to access the server, but the server fails to respond. The user might see the following error message at the time of downloading the payroll updates “Unable to verify digital signature”. If you are also facing this error, then reading this post ahead will surely help you in getting rid of this error instantly.
To know more about the fixation of QuickBooks error code 15215, stick around the post carefully till the end. Or call us at 1-844-405-0907, and leave the rest on our 24/7 QuickBooks desktop support team.

What leads to QuickBooks error 15215?

The main causes behind QuickBooks payroll error 15215 are as follows:
  • Incorrect QuickBooks installation
  • In case the QuickBooks payroll files or windows system get corrupted due to malware or virus or any other infection
  • Moreover, if the files related to QuickBooks get deleted mistakenly due to any activities in the system
  • Or if the application is running in the background at the time of update
  • Also, if the Microsoft internet explorer has incorrect configuration

Steps to resolve the QuickBooks error 15215

The user can resolve the QuickBooks error code 15215 by verifying USE TLS 1.0 is checked, and USE TLS 1.1 and USE TLS 1.2 are unchecked in the internet options window of internet explorer. The steps to be followed:
  • The first step is to shut down the QuickBooks application
  • And then, access and open the internet explorer browser
  • After that, move to the tool’s icon and the internet option tab
  • The next step is to click on advanced tab
  • Also, look for the option USE TLS 1.0, USE TLS 1.1, and USE TLS 1.2
  • Once done with that check if the USE TLS 1.0 is marked
  • The user is then required to confirm that the USE TLS 1.1 and USE TLS 1.2 aren’t checked
  • Now, click on ok to close the windows
  • And then shut down the internet explorer
  • Followed by rebooting the system once it is restarted
  • Lastly, try to download the QuickBooks update again
By now the QuickBooks error code 15215 might have been resolved. However, if the error persists, make sure to get in touch with our accounting professionals and ask them to resolve the error on your behalf.
Give us a call at our toll-free customer support number i.e. 1-844-405-0907, and leave the rest on our 24X7 QuickBooks error support team. Feel free to call us at any pointy of time, our team will be happy to help you.

12 Replies

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mark smith Replied
April 21 at 12:13 PM
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Beauty Replied
April 22 at 4:54 AM
How to Troubleshoot QuickBooks Error Code 15215? pg
Akshay M Replied
April 22 at 1:08 PM

Solution 1: Run QB Desktop as an Administrator

1. First of all, you need to ensure that QuickBooks Desktop is closed.
2. Now, make a right-click on your Desktop icon and then choose “Run as administrator”.
3. Next, you should click on Yes when you get this message “Do you want to allow this program to make changes to your computer?”

Solution 2: Verify TLS 1.0 Settings

1. Firstly, you have to close QuickBooks and then open Internet Explorer.
2. Now, you should click on Tools and then select Internet Options.
3. After that, click on the Advanced tab.
4. Next, you must click on Advanced Settings and find Use TLS 1.0, Use TLS 1.1 and Use TLS 1.2 options.

Reset Internet Explorer Settings

5. Check that Use TLS 1.0 box is tick marked.
6. Ensure that Use TLS 1.1 and Use TLS 1.2 are not marked.
7. Now, click Ok and close Internet Explorer.
8. Finally, Reboot your system and restart QuickBooks Desktop.
9. Also, check for updates if available.

Solution 3: Restart Windows in Selective Startup

  • The first step is to close your QB Desktop.
  • Now, you have to select Run and check for following versions:
  • Windows XP: Start > Run
  • Windows 7 and Vista: Navigate to Start > All Programs > Accessories > Run
  • Windows 8 and 10: Press Windows + R together.
  • After that, navigate top Run box and type msconfig, click Ok.
  • You will see the Configuration Utility window.
  • Now, choose Selective Startup and uncheck the Load Startup items check box.
  • Click on Save and then select Ok.
  • Next, you to restart your PC.
  • Then, open QB again and download the current tax table.
  • Open System Configuration Utility by following steps 1-4.
  • Next, you need to check the Normal Startup box and click Ok.
  • Finally, restart your system again.
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Jessie Jameson Replied
July 8 at 7:56 AM

Know the Causes of QuickBooks Error 15215 

If you are a QuickBooks user and face some errors, then, first of all, you should know the cause of QuickBooks Error 15215 

Causes of QuickBooks Error 15215

QuickBooks error 15215 can happen in your framework due to no changes. A client may confront QuickBooks update Error 15215 as a result of 

  • Clients may defy this blunder due to the wrong arrangement of Microsoft IE. 

  • QuickBooks confirms the mark on documents when it can't check the mark on any record you have put for downloading during the update interaction. Then, at that point, QuickBooks Error #15215 may come into your framework. 

  • Flawed establishment or not finished the degenerate download of QuickBooks 

  • Malware or infection contaminated windows framework.

If you are unable to do it on your own, then you can connect with us. We have a specialised team with us that can fix all related issues.

andrew moore Replied
July 22 at 6:27 AM

Solutions to QuickBooks Error #15215 

As mentioned above, QuickBooks Error #15215 occurs by conflicting with another application that is running in the background while attempting to download and install payroll updates. Below mentioned are some of the solutions to solve this QB error.

1. Rebooting Your System

-- The first thing we can do is reboot our system. Doing this the application that is protecting the Quickbooks payroll forces it to shut it down or asks to reset its setting to get rid of blocked connection by reconfiguring it.

-- After doing this, restart the system if the problem has been resolved but an error is appearing after some time interval. Then in this case you should check that no program is running on the system.

2. Run QuickBooks as a Windows Administrator

-- If you run Quickbooks as the Windows administrator then it allows the Quickbooks desktop to give priority over other programs in Windows. It also indicates window to allow Quickbooks desktop to use other resources also required to work properly

steverex Replied
July 22 at 10:19 AM
If you are unable to resolve your error, then you can always download and install the Quickbooks tool hub, tool hub is your one-stop solution in resolving common errors in your Quickbooks resolving network-related errors, connectivity errors, install errors, and database-related errors. Know more about this tool what it resolves.
daniel lisa Replied
July 22 at 10:28 AM
QuickBook Tool Hub is a compiled tool form that can be used to solve various QuickBook problems. It provides QB users with a wide variety of beneficial tools, all of which are capable of eliminating most Quickbook errors and difficulties. Tool Hub includes a diagnostic tool to install the software, a clean install of Quickbooks, PDF&Print tools for repairing the software, condensing data, and file-doctor.
Danny Replied
August 10 at 11:45 AM
here are several reasons for Quickbooks firewall error that is blocking Quickbooks 2017-
  • when the ports which the application used to access the internet are not forwarded by the computer.
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  • This error is faced by many users while using Quickbooks software.
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